What the statutory and extended warranty cover
The Stûv guarantee covers all end purchasers (users) of a Stûv system. It enters into force on the invoice date of the original sale from the seller to the purchaser.
Conditions of application of guarantee
To benefit from this commercial guarantee, you have to correctly complete and return the guarantee form to us within 30 days of installation.
Only forms completed correctly will apply.
You will then receive your Stûv guarantee certificate by e-mail to the address indicated or by post. Keep this document safe. In the event of problems with your stove, please contact your distributor. You must present him/her with this certificate for the commercial guarantee to apply.
Duration of the guarantee
Without prejudice to the guarantee covering latent defects, the Stûv commercial guarantee is for :
5 years on the body of the stove
3 years on original electrical components (fan, thermostat, switches, cabling,...)
3 years on other components (base grate, door mechanism, hinges, pulleys, runners, clasps,...)
For purchases prior to 01/07/2010, please refer to the guarantee conditions contained in the installation instructions/directions for usage provided with the stove.
The right to benefit from extension of the guarantee is subject to adherence to the applicable conditions and the accuracy of the information provided to Stûv.
Cover of the guarantee
Stûv stoves are guaranteed against:
The guarantee does not cover:
The guarantee is restricted to the exchange of components recognized as defective excluding replacement, compensation and interest costs. The replacement components supplied under the guarantee are guaranteed for the remainder of the guarantee period.